Amazon is renowned for its broad product range, low pricing, and on-time deliveries as the world's biggest e-commerce retailer. However, mistakes can happen, and anybody who orders on Amazon often has likely encountered the disappointment of late delivery. In such situations, you as well as other customers may question if Amazon offers a late delivery refund for products that are not delivered on time, especially when they are guaranteed to be delivered on time.
Does Amazon offer a late delivery refund?
Yes, Amazon offers a late delivery return policy that covers shipping expenses if the order is delivered late as well as the delivery time is guaranteed at checkout. Customers must request compensation from Amazon, which can range from $5 to $10 in store credit, a complete refund of the product's price plus shipping expenses, or even an Amazon Prime free month. However, the circumstances are specific, and your purchase must fulfill several criteria to be eligible for a refund.
Amazon late delivery refund criteria
To be able to get a refund, your purchase must fulfill these criteria. First, the order is sent to an eligible address, using the same delivery option as specified on the product page. Furthermore, the purchase must be made before the "order within" countdown timer on the product page, and the payment option must be properly charged before your checkout deadline. You should read the instructions carefully before purchasing anything or requesting a shipping refund since Amazon sets some additional conditions.
What is the Amazon delivery guarantee?
Guaranteed delivery times are available on select Amazon items and are mentioned on the checkout page. Amazon offers a refund of associated shipping expenses if delivery is not completed by the specified deadline. Also, keep in mind that this guarantee does not apply to all purchases; you can find the detailed shipping information in your Amazon account orders, on the Amazon product page, and in your confirmation email.
Conclusion
Late delivery refunds are available via Amazon, but you must request them. When Amazon fails to meet the delivery guarantees as stated on the checkout page as well as the confirmation email, a refund is available. Amazon may only refund shipping expenses in certain cases, but in others, they may refund the whole product price or even give you a store credit for an Amazon Prime's free month.